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Safeguarding & Vulnerability Policy & Procedures



Making Referrals

In the first instance, referrals should be made through the Diocesan Safeguarding Officer whose details can be found on page 2 of this document. Referrals can also be made through the Local Authority's Children's or Adult's Services whose details can also be found on page 2 of this document.

Most people will require guidance when making a referral, especially when doing so for the first time. It is reassuring to know that when responding to a referral the agencies will do everything they can to assist you. They realise making contact with them can be a stressful experience for those who are unfamiliar with formal reporting. Their primary concern is to keep children and adults at risk safe. They do not over react and will usually ask for as much information as you can give them so that they can then understand the situation you are bringing to their attention, and they will offer you support, guidance and advice as to what to do next, if anything. Once a referral to them has been made, they will deal with the matter sensitively and professionally, and are qualified and experienced in doing so.

Once a referral has been made by telephone the referrer will be asked to complete a referral form which the statutory agency will send them. Please also remember to complete the diocesan form available from Church House and send this in to the Diocesan Vulnerability and Safeguarding Officer who will offer advice and assistance and liaise with the statutory agencies in line with his/her role. Further information about making referrals can be found in the Diocese of Chester document “Safe in Our Care” on pages 10 and 11.